Terms & Conditions, Returns, Refund & Shipping Policy

Terms and Conditions:

  1. Introduction
    • These Terms and Conditions govern the use of the website and the purchase of products from The FPV Project (“we”, “us”, “our”, or “the Company”). By accessing or using our website, you agree to be bound by these Terms and Conditions.
  2. Product Availability
    • All products displayed on our website are subject to availability. We reserve the right to limit the quantity of products we supply. We will inform you as soon as possible if any products you have ordered are not available.
  3. Ordering Process
    • By placing an order through our website, you are offering to purchase products on and subject to these Terms and Conditions. All orders are subject to acceptance and availability.
    • Once you place an order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
    • Acceptance of your order and the formation of a contract between you and us will occur when we dispatch the products to you.
  4. Pricing and Payment
    • All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
    • We reserve the right to change prices at any time without prior notice.
    • Payment can be made by various methods, as displayed on our website. We only accept payment in INR.
    • You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.
  5. Shipping and Delivery
    • We aim to dispatch orders within 7 working days from the date of order confirmation. Most of the time we can ship the same day/next day.
    • Delivery times may vary depending on your location and the shipping method chosen at checkout.
    • We are not liable for any delay in delivery or failure to deliver due to circumstances beyond our reasonable control.
  6. Returns and Refunds
    • We accept returns after deducting 5 percent from the net total, provided the products are unused, undamaged, and in their original packaging.
    • To initiate a return, please contact our customer service team. You may be responsible for return shipping costs.
    • Refunds will be issued to the original payment method within 3 days of receiving the returned products. You can choose to exchange the product for another product of equal or more value (after paying the extras), or use the full funds as store credit valid for 1 year.
  7. Intellectual Property
    • All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of the Company and is protected by Indian and international copyright laws.
  8. Limitation of Liability
    • To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or the purchase of products from us.
  9. Governing Law
    • These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in [insert city], India.
  10. Changes to Terms and Conditions
    • We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of our website after any changes indicate your acceptance of those changes.
  11. Contact Information
    • If you have any questions about these Terms and Conditions, please contact us at shop.thefpvproject@gmail.com

By using our website and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Returns Policy:

At The FPV Project, we understand that sometimes things don’t go as planned, and we’re here to help. We offer a 5-day Refund Policy for all new and unopened equipment, starting from the day your product(s) arrive. We kindly request that any returns be initiated within this 5-day period, as we are unable to accept returns beyond this timeframe.

We hope your purchases meet your expectations, but if you find that the product(s) you’ve received are opened, dismantled, used, or damaged, we’re happy to offer a return option in these cases. For returns without reasons like DOA, Faulty/Damaged during transit, we’ll provide a refund, which will include a small 5% restocking fee to cover our handling costs, along with any payment gateway charges and shipping charges.

To ensure a smooth return process, please return products with their original packaging and accessories. It’s important to note that if any accessories are missing, we reserve the right to refuse the return.

We also offer replacement or return options under certain circumstances, such as: (Under these cases customer will bear the return/replacement shipping charges both sides.

1. The product is defective or dead on arrival (DOA).
2. The product is faulty or broken upon receipt.
3. A different product than what was ordered is received.

If you encounter any of these issues, please inform us via email or telephone within 48 hours of the product’s arrival. We value your satisfaction and will do our best to address these concerns promptly. However, we cannot offer returns or replacements for these specific issues if notified beyond the 48-hour window.

Your experience is important to us at The FPV Project, and we’re committed to making things right for you.”

Refund Policy:

At our company, we are committed to ensuring your satisfaction with every order. In the rare event that things don’t go as planned, we have outlined a fair and empathetic refund policy to address specific situations:

  1. Incorrect Item Shipped and Unavailability of Requested Item: If you receive an item different from what you ordered, and unfortunately, the item you requested is no longer in stock, we sincerely apologize for this mix-up. In such cases, we will offer a full refund, including any shipping charges, as a way of rectifying the inconvenience caused.
  2. Dead on Arrival (DOA) or Faulty Items When Out of Stock: If the item you receive is either DOA or faulty, and we do not have any more stock to provide a replacement, we understand the frustration this may cause. To make this right, we will issue a full refund, including all shipping costs, to ensure you are not at a loss for this unfortunate circumstance.
  3. Item Not Shipped Within 7 Days of Order Placement: We strive to ship items promptly, but if for some reason your item has not been shipped within 7 days of placing the order, we recognize the inconvenience and disruption this may cause. In such situations, we will offer you the option of continuing to wait for the item with an estimated delivery date or receiving a full refund.

In all cases, our customer service team is here to support and guide you through the process. We value your trust in us and aim to resolve any issues with utmost care and promptness. Your satisfaction is our top priority.”

Shipping Policy:

At our company, we are dedicated to ensuring that your orders reach you quickly and safely. To achieve this, we have partnered with Shiprocket and use reputable courier services such as Bluedart, Delhivery, Ekart, and others. Here’s how our shipping process works:

Shipping Methods – Surface and Air Shipping: We offer two main modes of shipping: surface shipping and air shipping. For the safety and compliance with shipping regulations, all orders containing Lipo batteries will be shipped exclusively via surface shipping. This ensures adherence to safety standards and regulations for the transportation of such items.

Express Shipping Option: For those who need their items urgently, we offer an express shipping option. This service ensures that your goods are delivered the next day or within 2 working days from the date of shipping. The starting rate for express shipping is ₹480 for packages weighing under 500 grams. Please note that for packages exceeding 500 grams, the price will increase proportionally based on the additional weight.

Shipping Timeframe: Our goal is always to ship your orders the next day. However, during periods of high demand or operational overload, shipping may take longer. In the worst-case scenario, we will ensure that your order is shipped within 7 days from the date of order placement. Generally, the shipping time ranges between 1 to 3 days.

We value your time and trust in our services and strive to provide you with the most efficient and reliable shipping options. Should you have any specific shipping preferences or questions about your order, our customer service team is always here to assist you.”

Raising Tickets with the Manufacturer:

At The FPV Project, we understand that receiving a faulty product can be frustrating, and we want to make sure that our customers have a hassle-free experience when dealing with such issues. That’s why we have a clear procedure in place to ensure that we can address any defects or issues as quickly and efficiently as possible.

If a customer receives a faulty or DOA product, we kindly ask that they provide us with full video evidence within the proposed timelines of our Returns and/or Replacement policy. This helps us to understand the issue better and resolve it in the most effective way possible.

The buyer can then raise a ticket with the manufacturer, attaching the invoice that we provide, so that the manufacturer can be made aware of the issue. We ask that the buyer follow up with the manufacturer end-to-end, with the final solution in mind.

At The FPV Project, we value our customers’ satisfaction above everything else, and we will always do our best to ensure that any issues are resolved to their complete satisfaction. We will accept the manufacturer’s final decision and act accordingly, making sure that the customer is informed every step of the way.

We believe that this procedure will enable us to provide our customers with the highest level of service and support, and we look forward to continuing to serve our valued customers in the best way possible.

However, it’s important to note that the “Raising Tickets” Process can be painfully slow at times. Buyer patience and cooperation with the matter are non-negotiable.” The manufacturer’s decision will be full and final.

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